Topic: covid-19

Supporting mental health and wellbeing during COVID-19

Posted by Meg Bernazzani on June 2, 2020

Ben-CarGurus-partnership-resources

For car dealers, COVID-19 has brought on the challenge and stress of keeping business going while navigating a new normal. That kind of challenge can take a toll on a person’s mental health and wellbeing, which is why we’ve partnered with Ben, a charity dedicated to supporting the people of the automotive industry as well as their families. With Ben’s permission, we’re republishing some of their resources and tips on a variety of topics. We hope you find them useful during this unprecedented time.

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Topics: Ben, covid-19, mental health, wellbeing

Responding to customers’ needs with Remote Sales Solutions

Posted by Andrew Dooley on May 27, 2020

In response to the UK government giving the green light for car dealerships to open on June 1st, we pooled some resources together to bring you the highlights of recent consumer research that will help inform your back to business plans. We also cover some of the ways CarGurus has innovated in response to these consumer sentiments and market changes. Watch now and if you have any questions please call 0808 501 5479.

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Topics: covid-19, dealer success, marketing tips

Pent-up demand from April fuels May lead growth

Posted by George Augustaitis on May 21, 2020

The spread of COVID-19 has wreaked havoc on the UK economy. It’s driven people indoors and pushed businesses to furlough large amounts of their workforce, resulting in a recession. Additionally, the pandemic forced the closure of car dealerships for much of March and all of April, which brought the automotive sector to a near halt.

New vehicle registrations in April alone fell 97%. According to the Society of Motor Manufacturers and Traders (SMMT), only 4,321 new cars were registered in April 2020. That’s the lowest monthly registration number since February 1946 when the UK was undergoing rationing and trying to rebuild after wartime destruction. But despite the steep decline in sales in recent months, it’s not all doom and gloom for dealers.

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Topics: CarGurus data, covid-19, industry insights

Pricing your vehicles for post-lockdown success

Posted by Dan Delderfield on May 19, 2020

As light begins to appear at the end of the tunnel, we are starting to see and hear dealers planning to open their doors and prepare for life post lockdown. There’s still a long way to go, but people seem to be shifting from reactive to more proactive mindsets.

It goes without saying that at CarGurus, our biggest focus over the past couple of months has been to provide empathy and support during these difficult times. This includes the price reduction of our Listings packages by 50% in April, May, and June and the launch of our Driving Difference resources. However, what we’ve heard in recent weeks from our partners are questions such as, “What can CarGurus do to help us come out of lockdown positively?”

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Topics: covid-19, Deal Rating Badges, deal ratings, Pricing Tool

Back to business: Car sales and service sanitation precautions to take

Posted by Sarah Pekala on May 18, 2020

On the heels of Boris Johnson’s announced plans for reopening Britain, many auto dealers are thinking about what reopening will be like. Since the COVID-19 virus can survive on many types of surfaces, concerns about transmission has set new expectations for car cleanliness. As you get ready to get back to work, your customers expect a different kind of safety protocol for disinfecting cars—whether it’s for test drives or service appointments—and interacting with the public. So it’s important that you clearly communicate the steps you’re taking to keep them safe.

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Topics: best practices, covid-19, digital marketing

Why building an online reputation is more important now than ever for dealers

Posted by Andrew Dooley on May 13, 2020

While the UK continues its lockdown, there’s plenty dealers can be doing to fine tune aspects of their business which will enable a faster recovery as business returns. Online reputation management is one such area of opportunity.

Reviews are an easy way to impress buyers who are undecided about where to purchase during the lockdown. Underlining their importance: a previous CarGurus study found that nearly 70% of car buyers check online reviews before contacting a dealer.* The study also revealed just how impactful a positive online reputation can be for attracting customers—a quarter of survey respondents said reputation is the most important factor when choosing a car.

It’s a growing trend, too, with third-party research identifying the 18-34 age bracket as most likely to be influenced by online reviews. According to the research, 91% of this age group place as much trust on online reviews as on word of mouth.**

Some examples of positive consumer reviews left during COVID-19:

Whether you’re already a CarGurus Top Rated Dealer (congrats!) or you’re striving to become one, below are our top tips for online reputation management:

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Topics: covid-19, reputation management, reviews, Top Rated Dealer

How CarGurus is driving buyer engagement with Contactless Services

Posted by Sarah Pekala on May 8, 2020

We want to highlight the key initiatives our Consumer Marketing team are working on to drive consumer adoption of the vital Contactless Services dealers like you are providing right now.

On cargurus.co.uk

We’ve added an onsite banner on cargurus.co.uk that promotes safer buying with CarGurus. Buyers will also see an expandable modal window on the homepage explaining the new filters and what they mean.

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Topics: CarGurus news, covid-19, product updates

How COVID-19 is impacting consumer confidence in the UK

Posted by George Augustaitis on May 6, 2020

Today, our Director of Automotive Industry and Economic Analysis, George Augustaitis, takes a look at how consumer sentiment is trending among CarGurus shoppers.

Before the onset of the COVID-19 pandemic, UK consumer confidence (as measured by the GfK UK Consumer Confidence Index) was trending upward. As of last week, it had dropped to -34, signaling that consumers are feeling significantly less optimistic about their financial security, their job security, their ability to find new employment if made redundant, and the economy overall.

The decline in consumer confidence is troubling but not surprising, as it is typical in a recession. However, the rapid decline in vacancies in the job market that we’ve seen due to COVID-19 has likely contributed further. According to the Recruitment and Employment Confederation (REC) and KPMG, the vacancies index fell to 47.8 in March, the first fall below the no-change 50 level since September 2009.

All of this means that consumers right now are less likely to make a large ticket purchase, as evidenced by the 52 pt. decline in the Major Purchase Index.  When a consumer does not feel confident, they are less likely to make a large purchase like a vehicle, unless they need to.  We see this in the decline in UK vehicle registrations, which fell 44% in March 2020 and 97.3% in April 2020, according to the Society of Motor Manufacturers (SMMT).

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Topics: consumer confidence, covid-19

4 takeaways for car dealers in the time of COVID-19

Posted by Meg Bernazzani on May 5, 2020

To say COVID-19 has disrupted the auto industry is an understatement. The global pandemic is continuing to sweep the world, forcing car buyers to re-evaluate their purchase plans and change their shopping behaviours. Despite the constantly evolving situation, dealers who are able to adapt still have the opportunity to bring in business and stay connected to their customers.

Here are four key takeaways from the recently released CarGurus COVID-19 UK Sentiment Study that you can use to adapt your business strategy to today’s new normal.

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Topics: CarGurus data, consumer sentiment, covid-19

Continued innovation at CarGurus through COVID-19

Posted by Sarah Pekala on April 24, 2020

While our workspaces may look a little different these days, the CarGurus Product teams are continuing to build new features and product updates that matter to our dealer partners. Here are the key CarGurus product improvements you can expect now, and in the weeks to come.

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Topics: CarGurus news, covid-19, Pricing Tool, product updates, Remote Sales