In a recent blog post, we discussed some of the challenges expected to hinder new car supply in the coming months, from microchip and rubber shortages to the ongoing Brexit implications. After more than a year of enduring the Covid pandemic, it looks as though there could still be some rocky waters to come in the months ahead.
From a dealer’s perspective, that makes now a prime time to review the fixed ops side of the business and look for opportunities for growth. When the going gets tough on the sales floor, it’s the service and parts departments that can keep profits flowing and dealerships afloat. But thanks to the new service standards forced by Covid that have become part of everyday life, the post-pandemic customer is going to have an entirely new set of expectations.
Here’s a checklist to help ensure your dealership’s fixed ops systems and workflows are optimised to attract business and meet the demands of today’s customers.